Candidate Highlights

May 2017

Thomas McCann, ITIL

Professional Summary

  • Dynamic change agent with over 15 years experience translating business needs into efficient technical solutions
  • Significant experience streamlining and maximizing available resources, optimizing existing platforms.
  • Mentor staff on best practices and technology innovations


  • B.A., History and English, University of Rhode Island
  • Certified TCP/IP Network Analyst, Institute for Certification of Computing Professionals.

Career Highlights:

  • Wrote, edit and publish for the quarterly newsletter, The Eagle Eye
  • Managed network operations, system upgrades, and maintenance of a high-availability 1,850 node network and telecommunications at corporate headquarters, a corporate service center, a disaster recovery site, 6 distribution centers, and 150 remote locations for field personnel.
  • 20+ years of experience in Network systems & Analysis, Corporate Networks and Telecommunications

Technical experience:

  • Cisco training: ICND, BSCI, BCMSN, Implementing Cisco QOS, Cisco Works for Enterprise LAN/WAN Management
  • IBM Training: AS/400 Security Concepts and Planning, AS/400 Performance Analysis & Capacity Planning

Training Completed via Tech Force RI:

  • PMC100 — Project Management Certificate

Heather Kilgore, MBA

Professional Summary — Marketing Project Management, Product Development

Energetic and motivated professional with expertise in increasing market share, profitability, new product development, and strategic implementation. Superior project planning, problem-solving and cross-functional coordination strengths, including the ability to multi-task and execute efficiently with close attention to detail. Proven track record of initiating integrated product launch campaigns enhancing consumer brand’s position. Ability to manage a team towards executing multiple deliverables and projects effortlessly ensuring increased profitability and revenue goals.


  • B.A. Recreation Management, New England College
  • M.S. Masters Business Administration (MBA), University of New Haven
  • Project Management Professional (PMP), Project Management Institute

Career Highlights:

  • 20+ years experience in management, whether it be product, business, brand, or marketing management.
  • Worked for companies such as Staples, Hasbro, CVS/Caremark, BIC
  • Managed new product pipelines and grew sales of existing items to deliver product and selling strategies that differentiated their product from the competition
  • Led successful effort at CVS/Caremark to grow private label consumer product business across 14 different categories in General Merchandise and Edibles by 29% over a two-year period to $833m in total sales.

Technical Experience:

  • OS: Microsoft Office Suite, Google Analytics
  • Social Media Strategy

Training Completed via Tech Force RI:

  • Excel 2013 Pt 1-3, Data Analysis w/ Pilot Tables

Robert Matteo, CCNP

Professional Summary — Network Engineer

Cisco Certified Network Engineer for nine years. Experience in large enterprise systems of 1000+ users. Background in manufacturing and insurance environments. Comfortable working with and communicating to Non IT personnel and executive level staff.


  • AA Liberal Arts, Community College of Rhode Island
  • State of RI — licensed Telecommunications Technician
  • Cisco Firewall Specialist, Advanced Wireless Field Specialist

Career Highlights:

  • 8 years as a Network Engineer
  • Maintained and monitored ISP network systems including Metro-Ethernet and cell back haul systems
  • Responsible for planning, configuration, implementation and troubleshooting support of enterprise switched network of 1000+ nodes including a small onsite date center
  • Experience in technical project management, including the oversight of timely, accurate, complete installation, conversion and modification of corporate customers’ local and long distance telephone services.

Technical Experience:

  • CCNA/CCNP certified
  • Former Verizon switch installer
  • Verizon Equipment Installation Technician
  • Cabletron – Networking Associate

Completed Training via Tech Force RI:

  • Cisco Implementing Cisco Network Security

Susan Klekot, ITIL

Professional Summary:

Honorably discharged Marine with over ten years experience leading and supporting technology-based projects through various life-cycle milestone events. IT enterprise-oriented project engineer with “cradle to grave” acquisition knowledge and experience. QA professional leading technology product testing events for major acquisition programs.


  • B.A., History, University of Rhode Island (Cum Laude)
  • M.S., Transportation and Logistics Management, American Military University (graduated with High Honors)

Career Highlights:

  • Served in the U.S. Marine Corps, worked in the Department of Defense
  • Served as the Government decision authority for requirements acceptance across portfolios. This included review, analysis, and validation of technical documentation, configuration drawings, training/support materials, and engineering papers.
  • Supervised and administered all maintenance activities of 20 personnel, maintained accurate electronic records for more than $7 million of equipment.
  • Received Good Conduct Medal, Certificate of Commendation, Meritorious Mast, Certificate of Appreciation while in the Marine Corps
  • Won Excellence Award while serving as a Project Engineer for Qinetiq-North America

Technical Experience:

  • Level II Information Technology Certification (Defense Acquisition University), Certified Independent Logistics Assessment Course

Training Completed via Tech Force RI:

  • ITIL Foundation 2011 Edition (OLL)
  • ITIL Intermediate Service Design 2011 Edition (OLL)
  • ITIL Intermediate Service Operation 2011 Edition (OLL)
  • ITIL Intermediate Service Transition 2011 Edition (OLL)


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