Customer Support Professional with excellent communication and time management skills. Demonstrated success communicating across all department levels, discretely handling confidential information and managing multiple priorities. Skilled negotiator who can resolve complex situations, delivering solutions that enhance customer relationships.
A.S. Business Information Technology, Massasoit Community College, Brockton, MA
Certification, Computer Electronics, GTE Sylvania Technical Institute, Waltham, MA
Aerospace Ground Equipment Technical School, United States Air Force
Oracle, Lotus Notes, MS Word, Excel and Outlook